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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
628 ratings and 311 comments received in the last 90 days.
04 February 2025
Good explanation of the cars features also the car was immaculate
04 February 2025
From the minute we met Raazi we knew we were in safe hands who was transparent, knowledgeable, efficient and a really nice guy who kept us updated until the car arrived
24 January 2025
Easy purchase and extremely quick turn around which suits me perfectly as I do not like waiting round so I cannot complain about the delivery. The purchase was made easy as I was allowed by Cheryl.
17 January 2025
The sales person (scott) was very helpful and went through the purchasing process, explaining and detailing as we went along. Very stress free.
25 December 2024
Excellent service from start to finish. I was keep updated throughout and the vehicle was ready as promised
23 December 2024
Similar reasons as above. Razzi the sales person extremely professional and knowledgeable regarding the vehicle I was considering and was a constant in the whole sales procedure from first to last. Can't praise him enough he was excellent.
23 December 2024
Big thanks to Raazi and Matt who couldn't have done anymore 1st class
19 December 2024
Excellent all as a result Scott he answered questions always returned my calls and was very welcoming and helpful.
13 December 2024
Jake was amazing from the second I walked in the door at Williams Liverpool until the moment I drove my new car away. He kept me up to date every month until I took delivery and was a pleasure to deal with.
11 December 2024
Jake Somers has been a good person to deal with happy to resolve my various queries both pre and post purchase
11 December 2024
Staff where lovely, car was spot on with flowers where a lovely touch.
09 December 2024
Very pleasurable experience, thank you BMW Liverpool
07 December 2024
Really fast and easy, really helpful enjoyable and stress free
05 December 2024
Purchse process was fine. Handover was disappointing. Very little info given (despite asking the sales exec in advance to give me a thorough briefing). things in the handover list i.e spare wheel, service info, locking wheel nuts simply not covered.
02 December 2024
Lee Phillips was fabulous however everyone we encountered was equally as great. Special shout out to the general manager who was super friendly and the blonde receptionist who was lovely! (Williams - Liverpool)
02 December 2024
Very good
02 December 2024
We went through a long period where we received no information. We were then told it was manufactured and on its way and then we had to wait about three weeks apparently because it was still in customs. I think BMW UK should give more feedback.
27 November 2024
Extremely satisfied with my experience at the BMW Centre. I would like to take this opportunity to thank Mr Lee Phillips (BMW Motability Salesperson)within BMW Liverpool for his total professionalism kind and considerate nature. THANK YOU LEE AND BMW
25 November 2024
HAPPY CUSTOMER
15 February 2025
Service completed on time.
15 February 2025
Couldn't ask for s better service
15 February 2025
Helen was great, despite being clearly busy with customers wanting to pick up their cars, she insisted on walking me to my car as I had my granddaughter with me this was a great help.
15 February 2025
Superb staff and prompt efficient servicing of my car
14 February 2025
Carly made the whole experience easy and efficient
14 February 2025
See above
14 February 2025
Very efficient customer service. Called to book a service on the Friday and the service was carried out the following day.
14 February 2025
The service of the car was fine. I was told over the phone my car would be cleaned. Then got told it would be cleaned again when I dropped it off. The car wasn't cleaned even when spending nearly 500 pound on a major service.
14 February 2025
Everything was great, but I did not get complementary valett.
14 February 2025
Top rated service and helpful staff
13 February 2025
Kept to time and inspection period as outlined by the advisor and followed up with an extensive report
13 February 2025
It would've been perfect if the work was completed on the same day but its still good. Providing a video of the under-car inspection was a nice touch too.
13 February 2025
Welcoming reception and good explanation of what was going to happen on the day. The update provided by email/video is good.
13 February 2025
Good staff. Helen was great. Very welcoming
13 February 2025
All done very efficiently, all explained very well exactly as planned.
12 February 2025
Aside from the squeak issue, which has left a negative view of my experience. the actual service from William's was faultless - exemplary service from all people involved (shout out to Helen!)
12 February 2025
As above
12 February 2025
The service centre was accommodating as I had to change my appointment at short notice, that is the day before. Good waiting facilities to pass the time whilst waiting for work to be find to the car.
12 February 2025
See above.
12 February 2025
Helpful staff
11 February 2025
Having been a bmw driver for over 25 years the car after service seemed very rushed I will never drive anything but bmw but the customer service was lacking on this occasion
11 February 2025
After collecting the car and driving for a few miles I noticed oil leaking out all over the front grill. Upon opening the bonnet I noticed the fuel filler cap had not been replaced and the engine bay caked in oil. This was fixed but shouldn't happen.
11 February 2025
Always kept informed on the progress of my services
11 February 2025
Staff where friendly and waiting room was great
11 February 2025
My car was almost impossible to drive but they took it in asap to assess the problem
11 February 2025
Naseema was so attentive and helpful. She suggested a service plan which I have now subscribed to.
11 February 2025
1sr class service
10 February 2025
Would have been five stars but I couldn't have a courtesy car, which meant that i had difficulty getting to and from without a car.
10 February 2025
Overall visited the centre 4 times and only once had a good experience
10 February 2025
Excellent customer service - everything completed on time and great communication.
10 February 2025
Please see above responce
10 February 2025
Great staff made it very straight forward an easy thank you
09 February 2025
Was great - main gripe though is stop bots/AI calling me please
09 February 2025
Service manager Steve Edward's also made the time to come and talk to me
09 February 2025
Good communication whilst my car was at the dealer...all sorted out to my satisfaction
09 February 2025
It took too long.
09 February 2025
Job done, on time and dealt with in a courteous and professional manner.
09 February 2025
Always receive good, professional & courteous service
09 February 2025
Again just time
08 February 2025
See my formal complaint
08 February 2025
Cerys was very helpful and helped me as much as she could
08 February 2025
Knowledgeable, pleasant reception staff. Quickly booked in. Quality BMW fitted parts. Pleasant waiting area with coffees and tea available. Great cars above all.
08 February 2025
Very satisfied Helen was very professional and her constant updates to myself was reassuring.
08 February 2025
Staff really goid
08 February 2025
Car in for an airbag recall. Appointment made easily over the phone. On arrival Michael (on Reception) was very pleasant and efficient. Helen (service advisor) was very friendly and helpful.
08 February 2025
Didn't ask for a service, but got a video with someone under the car telling me everything is OK????
08 February 2025
The work was done and I was kept up to date with what was needed by reception staff.
07 February 2025
Good service but did not get the car washed as usually done
07 February 2025
Looked after good service
07 February 2025
Lovely customer service
05 February 2025
Carly and Scott were very helpful - the issues were sorted with no problems. Pretty seamless experience.
05 February 2025
Georgia was excellent.
05 February 2025
Same as written Staff member i dealt with this time was very helpful and polite. And i couldnot have any better service
05 February 2025
Service provided by Carly was 1st class, service and MOT work carried out on my car was perfect but when i arrived the car wasnt valeted. Carly sorted this straight away but i had to wait 30mins whilst it was being washed!!
05 February 2025
As previously stated above
04 February 2025
Very friendly and helpful
04 February 2025
Booked in ahead of schedule and efficient
04 February 2025
Carly really helped me out, went above and beyond.
04 February 2025
Excellent staff. Helen was superb, great communication.
03 February 2025
Excellent service along with professional, knowledgeable and friendly staff(James).
03 February 2025
Friendly and knowledgeable staff. Complimentary car clean was a great.
03 February 2025
Brilliant service best bmw place have been too
03 February 2025
Everything was done in a timely manner, friendly smiles and coffee on arrival was great and my car was returned gleaming, great experience.
03 February 2025
I was satisfied with the service.
03 February 2025
Staff went out of their way to be helpful.
03 February 2025
Always fit me in when service is required and keep me informed on any issues with carb
03 February 2025
Very pleasant service experience. Friendly and helpful staff that provided good timely advice.
03 February 2025
Just a very pleasant experience
03 February 2025
Quick turn around and good communication throughout the day from Helen
02 February 2025
Due to the problems being resolved by the team in a short window .
02 February 2025
Very personalised service
01 February 2025
Ease of use and arrangement of plan
01 February 2025
0 correspondence from the team I had no idea what was going on with my car, how long I would be without. I was left without a hire car for 3 days and was provided with a Mazda as a hire car which was petrol and manual when I drive electric automatic
01 February 2025
good service
01 February 2025
Helen was excellent
31 January 2025
Friendly staff, very good communication and car fixed same day
31 January 2025
The man who dealt with my recall was amazing he went above and beyond
30 January 2025
Car cleaned inside and out. With my MOT
30 January 2025
Very happy Warm and welcoming
30 January 2025
No issues at all
30 January 2025
As soon as we arrived we were welcomed by the Service Advisor who explained how long it would take for the recall work to be done. We were then shown where we could wait and were offered refreshments.
30 January 2025
Time given was 90 minutes and my car was ready at 90 minutes, including having the car cleaned
29 January 2025
Slick and professional.
29 January 2025
As it was a Friday and busy - the car wasn't reay before school pick up
29 January 2025
Attentive and supportive service from the Lee and the whole New Sales team
28 January 2025
As I say my horn stopped working
28 January 2025
Dealings over many years
27 January 2025
Georgia was welcoming and efficient
27 January 2025
Really good and very happy with the online traffic light report to see how everything on the car
27 January 2025
Always had good service at Liverpool
27 January 2025
Great staff,very helpful,car ready earlier than expected.
27 January 2025
James was very welcoming and explained what would be done and by when. The service happened exactly as he described.
27 January 2025
Everythingwas done in a timely manner
27 January 2025
All work was carried out and completed efficiently and on time
26 January 2025
Pricewise good and staff keep you updated. Allways a nice greeting from Michael. Georgia kept me updated as to how things were proceeding. She is a very helpful person who seems to take pride in her work.
26 January 2025
Easy on line booking, thorough follow up are useful. However, too many and often repeated e-mails and/or SMS messages on the same matter can be confusing and too engaging (?unnecessary) and raises the question of proper communication within BMW team
26 January 2025
The experience we received made us have a rethink and instead of leaving BMW, we have decided to stay loyal.
26 January 2025
Staff were wonderful very attentive, nice coffee and was even given a lift to irk when I couldn't get a taxi
26 January 2025
From walking into the reception, made to feel welcome and coffee and cake whilst we waited was a nice touch
26 January 2025
Very attentive five staff. Cheerful and very helpful
26 January 2025
They kept me informed at all times using video to explain how and why the check my car over and the advice and choice given about repairs.
25 January 2025
Helen at Williams was an expert st communication and expectation management
25 January 2025
Brilliant service
24 January 2025
helpful and knowledgeable staff
24 January 2025
Only problem was the absence of the part for the recall but this was handle very well by Helen.
24 January 2025
Very pleased with the customer service provided .
22 January 2025
I was left for hours in the customer service area without being informed on the progress of my car.
22 January 2025
From start to finish I received information from Carley on every aspect of the work being carried out.
22 January 2025
I was looked after from start to finish with Rachael and kept up to date in a timely fashion. Fantastic customer service from Rachael and the workshop.
22 January 2025
Because it was my Best bmw service experience ever
22 January 2025
Quick and easy service processes
22 January 2025
Excellent friendly staff
21 January 2025
All work complete and I got my car back the same day
21 January 2025
Good service
21 January 2025
The speed of which Cerys dealt with my car and helped me on my way.
21 January 2025
Extremely satisfied
21 January 2025
Completely unprofessional and revenue raising.
20 January 2025
Quality
20 January 2025
Very helpful and knowledgeable staff. Work completed on time
19 January 2025
Very good with explaining the car's condition and repairs
19 January 2025
Carly kept in touch and got my car back to me ready for an appointment I had.
19 January 2025
Staff are great, concierge was a really great guy, regularly checking to see if everything was ok..
19 January 2025
I always enjoy the experience. Friendly staff.
19 January 2025
Nice to get the video of the inspection and good experience overall
19 January 2025
5 star performance
19 January 2025
Car didn't get cleaned
18 January 2025
Staff are pleasant welcoming and professional a credit to BMW
17 January 2025
Coffee machine not working noone could add milk. £40 dearer than Chester for same issue. Waiting area cold . Staff member loading pockets with multiple cans out of fridge. Overall chester is Cheaper, warmer with better facilities.
17 January 2025
Just a good around service
17 January 2025
All aspects were dealt with immediately. Georgia in reception was great and even managed to get my car ready for the same afternoon even though there had been some delays. The icing on the cake was the inside and outside cleaning of the vehicle.
17 January 2025
Friendly service, I was constantly kept updated on progress and on collection updated on anything else for me to keep an eye on ongoing
16 January 2025
Job done no problem
16 January 2025
I felt at ease and the advisor James was very helpful
16 January 2025
Completely. James explained exactly what would be taking place.
16 January 2025
Service I received from Williams BMW Liverpool was excellent. Even though my car was not bought from yourself's, I was made to feel like I had. A big thank you to Rachel who was very professional and polite, kept me informed with progress on car.
15 January 2025
James has looked after me while my car has been in the garage.
15 January 2025
The work was fine, which I asked to be done, but I don't appreciate being given a complementary vehicle health check in order to try and rinse a customer for work which was not essential for passing my MOT.
15 January 2025
No complaints. All information provided and explained
15 January 2025
Very happy with the service experiance .
15 January 2025
Work took longer than expected but that's just one of those things. Georgia kept me fully updated and stocked up with coffee. Excellent service.
15 January 2025
Efficient and timely with informative safety check
15 January 2025
James was dealing with me from the time I handed over the key. He explained about the waiting time and followed it by saying what time it will be ready. Then informed me when it was done. He was polite and helpful
15 January 2025
First class reception and proactive approach.
14 January 2025
Received amazing care and service from Rachel
14 January 2025
Cerys was amazing right from the beginning and kept me informed right throughout. Really nice girl and easy to get along with.
14 January 2025
Lovely courteous staff from start to finish - really helpful and friendly - I would recommend anyone to deal with this centre
14 January 2025
Very efficient and reassuring when inspecting your vehicle for imminent faults that may cause an issue to your safety, but the reason why I gave 3 stars was it is very expensive to replace small jobs like brake pads and glow plugs ( nearly £1500 )
14 January 2025
satisfied. However, I did not receive a health check report which was disappointing. And I know the cleaning of my vehicle was complementary, but, it wasn't a very good cleaning service.
14 January 2025
Would have like to have known in advance how much diagnosis of my washer pump would cost.
14 January 2025
5 star experience, James was super polite and very helpfull.
14 January 2025
Helen who dealt with me was lovely
14 January 2025
When making the booking there were some issues whether brake fluid service was included or not. I was reassured that by the time I came for service it would all be sorted. Unfortunately the records were not updated and we had the same conversation. I
14 January 2025
Quick, simple, and James who looked after me was great.
13 January 2025
Not enough characters to reply and can't honestly see the point.
13 January 2025
I had a smooth trouble free experience from start to finish. Cerys was very helpful and easy to deal with.
13 January 2025
All work completed in a very fast time and the communication was excellent throughout !
11 January 2025
customer services polite and helpful
11 January 2025
Excellent
10 January 2025
Clear communication on what work has been done and what is recommended. Good customer facilities on site too.
10 January 2025
Polite staff
10 January 2025
It was perfect i struggled getting my car repaired for 4 months took it to Williams and it was completed in 2 weeks over a busy Christmas period.
10 January 2025
Great communication, clear and detailed information from the friendly and knowledgeable staff (Helen).
09 January 2025
Easy to use, hassle.free, friendly service.
09 January 2025
Recall done in good time,Rachel phoned for early pick up.cant ask for anything more
09 January 2025
They looked after me and kept me up to date throughout the process, some garages parking is a problem but not BMW lliverpool
09 January 2025
I received very good service. Special thanks to Cerys (Liverpool) who offered excellent customer service.
08 January 2025
My wife and I take our vehicles to Williams BMW every year for their service and if applicable MOT. I have never had a problem before but this is unbelievable and unacceptable. Service I received was awful. Neither of us will be owning another BMW.
08 January 2025
I would have given 5 stars except I wasn't aware that payments are now made using the Cocoon payment system which I had not heard of. When I received a text address to "Mr. " (no name) asking for a payment. I was very suspicious and didn't click.
08 January 2025
No hassle service
08 January 2025
Rachel Mc is a diamond. She sets the benchmark on the kind of staff you want there.
06 January 2025
Good service back up kept me in the loop on the progress of my car even though the Christmas break
05 January 2025
Done the required jobs to a very good standard
05 January 2025
Bmw mechanics really let down Was satisfied after taking my car from bmw that everything is sorted but it was all a false belief
05 January 2025
Everything was fine, but the cost of the MOT is already about £10/12 more than my local garage, but when you add on top the £18 charge for using a 'courtesy car', I will consider using my local garage next time to save me £30.
05 January 2025
It was done quickly, James kept me updated throughout the day.
04 January 2025
Over all good
02 January 2025
Right from the door to the time I left BMW Centre, I enjoyed the very best of customer service.
02 January 2025
Nice staff
01 January 2025
Had an easy and pleasant service from cerys. Who sorted out the courtesy car and recall dates.
31 December 2024
Steve, who looked after me was excellent
30 December 2024
I had to arrange a courtesy car to address a product recall under warrenty - which incurred an £18 fee plus fuel and tunnel charges to and from the garage. Except for that service was good. Helen who I dealt with was very good - friendly and helpfu
30 December 2024
Easy to book service. Delivery and collection both straightforward
30 December 2024
Cant fault customer service, 100% on the money, exceptional.
29 December 2024
Communication by text great
29 December 2024
As soon as I set foot though the door Helen greeted me sat me down explained everything told me that I would receive a text telling me what time the car would be ready as a business owner I would hire Helen and paul Davies they are the face of Willia
29 December 2024
The technician told me everything that was wrong with the car and how it was going to be fixed, I would like to give praise to John Dawson who was my car technician, he was very respectful and very professional throughout the whole process
29 December 2024
Very efficient from start to finish
29 December 2024
They did everything asked for.
29 December 2024
I had to pay out of my own pocket to have the roof lining dropped and to be told the fault was a faulty battery so my warrantee didn't pick up the costs for my fault alarm to come back in so guessing it is more of an electrical issue
28 December 2024
Carly was great and kept me informed of everything.
28 December 2024
No problem at all, went as they said and had car ready and cleaned early as I requested
28 December 2024
Excellent, great customer service and the car was valeted for free also.
28 December 2024
Ceris was extremely professional
27 December 2024
Simple and easy
26 December 2024
The car was returned later than expected, which is understandable, but it wasn't washed either. I found a candy wrapper inside. The
26 December 2024
Very satisfied staff where easy to talk to and they explained everything very well
25 December 2024
Fast, efficient, friendly, service. Good communication. Helen was an absolute pleasure to deal with.
24 December 2024
Service carried out and completed on time, as promised.
24 December 2024
Colleague was super friendly. However payment options are slow. A minor service should be quicker than a whole day turnaround.
24 December 2024
Very satisfied, great communication from the team. My overall experience was excellent A special mention for Helen, for making my BMW service experience 5***** Thank You.
23 December 2024
The staff are very welcoming and provided me with a pleasant experience
23 December 2024
Easy to book in, recall completed in the time stated, friendly staff, comfortable area to sit and wait, car returned clean
23 December 2024
The lady who as looking after me was, think her name was Helen. She was very friendly kept Me informed what was going on.
23 December 2024
Very fast
23 December 2024
Communication not great.
22 December 2024
I've used Williams Liverpool for over 30 years and have never had any problems
22 December 2024
All service staff very helpful especially HELEN..
22 December 2024
Was told car would be complementary cleaned however this did not happen. Defective airbag/ product recall however waited weeks for available appointment
22 December 2024
Straight forward , easy and professional
20 December 2024
Really happy with the staff service and price
20 December 2024
Waited for car to be MOT'd. Customer advisor helpful
19 December 2024
The service & the workers go above & beyond from start to finish. Updates are given too which makes the whole service excellent
19 December 2024
Lovely customer service
19 December 2024
Easy to book in the carcand a fast efficie nt service.
18 December 2024
Offered a saturday to do service which was very convenient for me, cerys greeted and collected my keys immediately on arrival
18 December 2024
Dropped car off at 8am and was told it would be ready for 5pm. Got to the service centre for 5 and told the car was still in the back. Was left waiting for 40 mins before car was brought round and told I have to bring car in again for a part.
18 December 2024
Professional service, polite staff, clean modern building and free coffee.
18 December 2024
Staff are brilliant and keep you well informed about your booking
17 December 2024
Fantastic service above and beyond expectations, kept informed throughout the day regarding the status of our vehicle.
17 December 2024
Fantastic!
16 December 2024
Satisfied
16 December 2024
Service is excellent
16 December 2024
I was served by Carly who was helpful and friendly and made the whole experience so easy
16 December 2024
Dealt with James who was very professional.
15 December 2024
All round great service
15 December 2024
This is my opinion for my most recent attendance.
14 December 2024
Friendly and professional staff in the service centre. I was looked after and made to feel welcome. My queries on the service dealt with promptly and efficiently.
12 December 2024
I'm treated like Royalty whenever I make contact with Williams Liverpool.
12 December 2024
Friendly staff and quick turn around
11 December 2024
I enjoy going there I feel really special when I am there , everyone is so very kind good service you go back the coffee is fab and cake
11 December 2024
Yes - very happy with the service.
10 December 2024
Helen offered great customer service. This is the first time in years that I have had quality service from BMW.
10 December 2024
Service was first class
10 December 2024
Service was great and all staff were friendly
10 December 2024
Efficient, punctual and customer focussed
10 December 2024
Again very friendly staff and they were accommodating on Other issues I have with my car
09 December 2024
Friendly staff
09 December 2024
Asked for satnav voice control to be rebooted but was advised it had to be done on bmw connect app - which I think is ridiculous. Surely a main bmw dealer has the where with all to carry out something so basic ?
09 December 2024
Repair done under warranty
09 December 2024
Updates on work progress throughout the day
08 December 2024
Amazing service. I was offered coffee and biscuits by such a friendly man who helped me get online and work. Scott was dealing with my service and he was amazing too.
08 December 2024
Great service, staff are extremely welcoming, professional, friendly and helpful
08 December 2024
Everything was done as agreed and the service was excellent. No nasty surprises.
07 December 2024
Great communication and personal service
07 December 2024
Staff were brilliant
07 December 2024
I was offered a car wash to which I agreed. The dirty car body wasn't even touched. Only the front foot mats were dusted and that was it.. nothing else was done. Since this was offered, I expected it to be done. Quite disappointing.
05 December 2024
Very efficient and car was cleaned brilliantly
05 December 2024
James was brilliant, informative, polite, helpful, memorable and called me when expected with full updates and had great ownership over my case.
05 December 2024
Experience was satisfactory but not exceptional
05 December 2024
Great customer service
04 December 2024
All very easy and I was kept informed and felt galued
04 December 2024
my overall service i recieved from helen was excellent very helpful and very professional keeping me uptodate with everything which was happening which i really appreciate after the nightmare Ive had with this car
04 December 2024
Helen my service manager/contact was brilliant and made the process straightforward. also although expensive the price i paid for service was much lower than the quote id originally received. which was a pleasant surprise
03 December 2024
Just love to feel about the welcoming and the professional by Staff and nice area to chill while your car is getting worked done.
03 December 2024
Took less time than expected
03 December 2024
So helpful
03 December 2024
Great staff and polite
03 December 2024
Good service
02 December 2024
All done on time give Taxi money to get about great service
02 December 2024
Not the girl in the service departments fault but overall very poor customer service
02 December 2024
James was great made me feel welcomed and kept me updated throughout. A big thanks for getting it sorted all in one day as I live a fair few miles from the centre.
02 December 2024
Customer service representative was very professional friendly and provided excellent service
02 December 2024
100 percent service
02 December 2024
The whole service experience was very easy. From booking, dropping the keys off in the self service machine to picking up. Fast and easy. How I want it. Not hanging around waiting to be seen to.
02 December 2024
Easy process exept where the service. Area is
02 December 2024
Iam very satisfied with service thy have done for me in Liverpool William bmw service center
01 December 2024
Kept myself up to date on all issues with the car, arranged a car off enterprise until my car was ready
01 December 2024
Professional employees
29 November 2024
Excellent service
28 November 2024
Car serviced and received in time
28 November 2024
Staff very approachable and polite, was more than happy to explain all problems in full detail. Car was clean and looked after by staff
28 November 2024
Couldn't find fault with the service we received following a recall to have our air bag replaced. Very efficient, great communication and completed ahead of schedule.
28 November 2024
The quality of the work was great, but see previous answer
28 November 2024
Cleaning of the car was disappointing vs. how I know it's been done in the past. The inside of the car was not cleaned - hoovered only.
27 November 2024
Brilliant staff
27 November 2024
As soon as I arrived everything was professional and I was made to feel important and looked after
26 November 2024
From the moment i was greeted by Carly I received her ongoing attention which was both informative and gave me the ability to better plan my day. Carly was warm and very polite. She had a sound knowledge of the vehicle she was dealing with. Thanks C
26 November 2024
Customer service and environment offered while waiting for the car to be serviced was very impressive.
26 November 2024
bmw very helpful and understanding, had to change my appointment, never a prblem. staff excellent
26 November 2024
The service receptionist (I think called Rachel) was smiley, courteous and kept my up to date with how my car was getting on
26 November 2024
Excellent service.
25 November 2024
Easy to book. No waiting around when dropping off or picking up. Professional service.
25 November 2024
From initial meeting through to after sales service nothing was too much bother
25 November 2024
Swift professional service
25 November 2024
The whole transaction was easy to arrange, the check in process was straightforward and the whole process was completed without any stumbling blocks and to my complete satisfaction.
25 November 2024
I was very satisfied with the service I received, especially my contact person ( JAMES) unfortunately I didn't get his surname who met me at reception and sorted out all my needs to a great standard. 10out of 10 for James. And The service department
25 November 2024
Quick easy and very helpful
24 November 2024
The service was very good.
23 November 2024
The time delay was unavoidable but everything else about the service was excellent.
23 November 2024
I think her name was carla very helpfull
22 November 2024
The only fault I could say was that on a recall you don't get a cersatiy car to get home an back when the car was done. An the expenses are there for left to the customer. This is why mist people will not take it in for a recall.
05 February 2025
The sales staff were all so helpful with any queries/ questions that I had and resolved issues in a timely matter.