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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
612 ratings and 281 comments received in the last 90 days.
11 December 2024
Jake Somers has been a good person to deal with happy to resolve my various queries both pre and post purchase
11 December 2024
Staff where lovely, car was spot on with flowers where a lovely touch.
09 December 2024
Very pleasurable experience, thank you BMW Liverpool
07 December 2024
Really fast and easy, really helpful enjoyable and stress free
05 December 2024
Purchse process was fine. Handover was disappointing. Very little info given (despite asking the sales exec in advance to give me a thorough briefing). things in the handover list i.e spare wheel, service info, locking wheel nuts simply not covered.
02 December 2024
Very good
02 December 2024
Lee Phillips was fabulous however everyone we encountered was equally as great. Special shout out to the general manager who was super friendly and the blonde receptionist who was lovely! (Williams - Liverpool)
02 December 2024
We went through a long period where we received no information. We were then told it was manufactured and on its way and then we had to wait about three weeks apparently because it was still in customs. I think BMW UK should give more feedback.
27 November 2024
Extremely satisfied with my experience at the BMW Centre. I would like to take this opportunity to thank Mr Lee Phillips (BMW Motability Salesperson)within BMW Liverpool for his total professionalism kind and considerate nature. THANK YOU LEE AND BMW
25 November 2024
HAPPY CUSTOMER
19 November 2024
Cheryl was unable to do the hand over of the car but arranged with a colleague to handover which was more convenient for us
13 November 2024
From start to finish buying a new car was so seamless
09 November 2024
Everyone is so helpful and friendly
08 November 2024
Overall good experience. I would have liked them to sort such details as transferring of personal number plate onto new car. When I bought from a different BMW this was done by them which made it easier for me as the customer.
05 November 2024
Could not have done more for us.
04 November 2024
top class
03 November 2024
Completely satisfied everything explained and easy to understand
02 November 2024
I would like to thank Alan Herr and Matt at Williams for making this such a straightforward and pleasurable experience. Alan kept me updated every month with a video which was great. Also thanks to Matt who sorted out the windows in my new car.
30 October 2024
Matt and Scott were great. They even organised my free 5 day insurance
28 October 2024
Paul was great to work with and made the process really easy.
26 October 2024
All good throughout
21 October 2024
The staff alan and Matt were brilliant. Explained everything and were able to answer all my questions. Very proffesional but very friendly. Best car buying experience i have ever experienced
17 October 2024
Paul was incredibly helpful and did all he could to help expedite the process due to personal circumstances that meant I needed a vehicle quickly.
09 October 2024
Fully informed from start to finish, early delivery of the car to the exact specifications we requested.
07 October 2024
An incorrect car was ordered in error by a former member of staff. Raazi was upfront about this and offered all the solutions he could. I chose to wait for a new build and they sorted the admin side with no bother.
04 October 2024
Helpful staff
03 October 2024
Excellent service. Regular updates. Earlier than expected delivery.
03 October 2024
The experience and service was excellent The delivery of the car was a great experience. All the staff were very friendly and couldn't do enough for us. Scott the sales Guy was very polite and explained everything from start to finish
30 September 2024
No issues at all
30 September 2024
Good experience Lee was very helpful.
29 September 2024
Raazi treated us very well and gave us what I can only call exemplary
29 September 2024
Very satisfied and professional service
25 September 2024
The tech on the vehicle is complicated.
12 December 2024
I'm treated like Royalty whenever I make contact with Williams Liverpool.
12 December 2024
Friendly staff and quick turn around
11 December 2024
I enjoy going there I feel really special when I am there , everyone is so very kind good service you go back the coffee is fab and cake
11 December 2024
Yes - very happy with the service.
10 December 2024
Service was first class
10 December 2024
Helen offered great customer service. This is the first time in years that I have had quality service from BMW.
10 December 2024
Efficient, punctual and customer focussed
10 December 2024
Again very friendly staff and they were accommodating on Other issues I have with my car
10 December 2024
Service was great and all staff were friendly
09 December 2024
Updates on work progress throughout the day
09 December 2024
Asked for satnav voice control to be rebooted but was advised it had to be done on bmw connect app - which I think is ridiculous. Surely a main bmw dealer has the where with all to carry out something so basic ?
09 December 2024
Friendly staff
09 December 2024
Repair done under warranty
08 December 2024
Amazing service. I was offered coffee and biscuits by such a friendly man who helped me get online and work. Scott was dealing with my service and he was amazing too.
08 December 2024
Great service, staff are extremely welcoming, professional, friendly and helpful
08 December 2024
Everything was done as agreed and the service was excellent. No nasty surprises.
07 December 2024
Staff were brilliant
07 December 2024
I was offered a car wash to which I agreed. The dirty car body wasn't even touched. Only the front foot mats were dusted and that was it.. nothing else was done. Since this was offered, I expected it to be done. Quite disappointing.
07 December 2024
Great communication and personal service
05 December 2024
Great customer service
05 December 2024
James was brilliant, informative, polite, helpful, memorable and called me when expected with full updates and had great ownership over my case.
05 December 2024
Very efficient and car was cleaned brilliantly
05 December 2024
Experience was satisfactory but not exceptional
04 December 2024
Helen my service manager/contact was brilliant and made the process straightforward. also although expensive the price i paid for service was much lower than the quote id originally received. which was a pleasant surprise
04 December 2024
All very easy and I was kept informed and felt galued
04 December 2024
my overall service i recieved from helen was excellent very helpful and very professional keeping me uptodate with everything which was happening which i really appreciate after the nightmare Ive had with this car
03 December 2024
Just love to feel about the welcoming and the professional by Staff and nice area to chill while your car is getting worked done.
03 December 2024
So helpful
03 December 2024
Great staff and polite
03 December 2024
Good service
03 December 2024
Took less time than expected
02 December 2024
Iam very satisfied with service thy have done for me in Liverpool William bmw service center
02 December 2024
All done on time give Taxi money to get about great service
02 December 2024
James was great made me feel welcomed and kept me updated throughout. A big thanks for getting it sorted all in one day as I live a fair few miles from the centre.
02 December 2024
The whole service experience was very easy. From booking, dropping the keys off in the self service machine to picking up. Fast and easy. How I want it. Not hanging around waiting to be seen to.
02 December 2024
Not the girl in the service departments fault but overall very poor customer service
02 December 2024
Customer service representative was very professional friendly and provided excellent service
02 December 2024
100 percent service
02 December 2024
Easy process exept where the service. Area is
01 December 2024
Kept myself up to date on all issues with the car, arranged a car off enterprise until my car was ready
01 December 2024
Professional employees
29 November 2024
Excellent service
28 November 2024
The quality of the work was great, but see previous answer
28 November 2024
Staff very approachable and polite, was more than happy to explain all problems in full detail. Car was clean and looked after by staff
28 November 2024
Cleaning of the car was disappointing vs. how I know it's been done in the past. The inside of the car was not cleaned - hoovered only.
28 November 2024
Couldn't find fault with the service we received following a recall to have our air bag replaced. Very efficient, great communication and completed ahead of schedule.
28 November 2024
Car serviced and received in time
27 November 2024
Brilliant staff
27 November 2024
As soon as I arrived everything was professional and I was made to feel important and looked after
26 November 2024
Customer service and environment offered while waiting for the car to be serviced was very impressive.
26 November 2024
From the moment i was greeted by Carly I received her ongoing attention which was both informative and gave me the ability to better plan my day. Carly was warm and very polite. She had a sound knowledge of the vehicle she was dealing with. Thanks C
26 November 2024
Excellent service.
26 November 2024
The service receptionist (I think called Rachel) was smiley, courteous and kept my up to date with how my car was getting on
26 November 2024
bmw very helpful and understanding, had to change my appointment, never a prblem. staff excellent
25 November 2024
Easy to book. No waiting around when dropping off or picking up. Professional service.
25 November 2024
I was very satisfied with the service I received, especially my contact person ( JAMES) unfortunately I didn't get his surname who met me at reception and sorted out all my needs to a great standard. 10out of 10 for James. And The service department
25 November 2024
The whole transaction was easy to arrange, the check in process was straightforward and the whole process was completed without any stumbling blocks and to my complete satisfaction.
25 November 2024
From initial meeting through to after sales service nothing was too much bother
25 November 2024
Swift professional service
25 November 2024
Quick easy and very helpful
24 November 2024
The service was very good.
23 November 2024
I think her name was carla very helpfull
23 November 2024
The time delay was unavoidable but everything else about the service was excellent.
22 November 2024
The only fault I could say was that on a recall you don't get a cersatiy car to get home an back when the car was done. An the expenses are there for left to the customer. This is why mist people will not take it in for a recall.
20 November 2024
The recall wad not needed. I was treated professionally but the mistake on BMW's part incurred some travel, work and childcare costs which were completely uncessary. None of these were addressed. I am yet to claim for the £30 travel cover.
20 November 2024
.
19 November 2024
As always the staff were polite and helpful and my car was returned on time and cleaned inside and out
19 November 2024
They kept in touch from day one
19 November 2024
Have no complaints
19 November 2024
Cerys White in Service who looked after me during the recall for the airbag replacement and the Tech Guys who did the work. I explained that I was a carer for my 95 year old Mum had been let down by her care team The guys turned the work around ASAP
19 November 2024
Good Service
19 November 2024
I don't think you have done major service and you charge for it
19 November 2024
Super helpful James made everything run smoothly
18 November 2024
Polite staff
18 November 2024
Was given wrong date then offered courtsey car for next date but when i dropped the car off there wasnt a car for me!
18 November 2024
Really good experience. James was amazing and couldn't do enough for me. His customer service was great.
18 November 2024
Staff here are always really friendly and helpful. Many times they have gone above and beyond.
18 November 2024
the receptionist was ok but this isnt here fault this is bmw awful customer service
18 November 2024
If I didn't have a service plan costs would be too excessive for us
18 November 2024
Well looked after, car ready one hour earlier than stated. Nice clean car inside & out.
18 November 2024
Very nice staff and very accommodating
18 November 2024
Very good service
18 November 2024
All very average.
18 November 2024
All that the car needed was explained to me and the price, so I knew exactly how much the overall cost would be.
18 November 2024
From start to finish my experience was great Naseema's service was thorough and proffessional and exceeded my expecations.
17 November 2024
Service while I waited, excellent customer service experience and very helpful service representative.
17 November 2024
Waiting time for service ( mot and brake fluid change only)
15 November 2024
I felt respected and valued
15 November 2024
Very pleased
15 November 2024
Kept in the picture throughout the process. Friendly and professional team.
14 November 2024
Seamless drop off and pick up
14 November 2024
very happy, job done perfect
14 November 2024
James was excellent
14 November 2024
Repairs were done on time
14 November 2024
Really positive experience
13 November 2024
Carly was great and very efficient
13 November 2024
James at Williams BMW was very professional and kept me fully informed regarding what was being done to my car
13 November 2024
I need to give a massive shout out to Cerys White (Liverpool branch) she is an asset to BMW and couldn't be more helpful if she tried I have had two services recently and Cerys was a star on both occasions she deserves some recognition
12 November 2024
Excellent
12 November 2024
In and out no hassle
12 November 2024
As above - I incurred expenses and devoted time to correct Williams omission
12 November 2024
Brilliant service from James. Car was in for a recall and MOT AND I was kept updated throughout. Work carried out promptly and well.
12 November 2024
Same as above, the staff who helped couldn't do enough to help.
12 November 2024
very helpful but I did ask for a valuation which I have still not received.
12 November 2024
Mechanics and the front end staff are excellent and very polite
11 November 2024
James was very helpful.
11 November 2024
Everything was well run from drop off to pick up everything explained,again James was brilliant all good fab ??
11 November 2024
Service advisers were excellent, process was seamless and improved on last time. Helen the service adviser very helpful when collecting my car.
11 November 2024
Work completed when said would be done
11 November 2024
Helpful assistant and prompt service
11 November 2024
I received 2 emails with appointments but on both occasions was told my car wasn't booked in. I was told I would not be charged for the MOT as a credit for the safety recall but as yet have not received the promised refund
10 November 2024
Carly is amazing
10 November 2024
Very satisfied.
10 November 2024
Thanks to James (Wilding) who has a friendly, professional approach explained the oil service process, including car wash and associated timeline. James explained facilities on site available to me. Which meant I could continue with my work day.
08 November 2024
Lack of clarity in pricing. Extortionate pricing (was quoted 40% lower price to carry same work out by independent garage) Lack of skill in diagnosing problem leading to a waste of time and money
07 November 2024
Friendly staff good experience
07 November 2024
Work was done to the highest standard and communications was very affective.
07 November 2024
I new what i was paying before the job was done and i was kept up to date with tge service
07 November 2024
Always top quality service
06 November 2024
Very good
06 November 2024
Problem identified, part ordered and booked in for repair on same day
06 November 2024
Poor service, does not look after customers.
06 November 2024
Extremely friendly and answered all my queries
06 November 2024
Great experience and service
06 November 2024
Kept us updated and worked around our timing The car was shining afterwards when picking up and kept it top condition. The service from the mechanic was excellent with knowledge and ensuring we were paying and provided with the correct service.
05 November 2024
Brilliant
05 November 2024
While you wait servicing. lounge and complimentary drinks and snacks. And friendly and welcoming staff
05 November 2024
Everything went well, staff and premises very professional. Nice facility with refreshments available.
05 November 2024
The only downfall with my recent experience/visit had been minimal, service desk offered to clean the car as part of the MOT however upon collecting the car this had not been done. I wouldn't mind but if this is offered I feel it should be completed.
04 November 2024
Great turn around service with comfortable waiting area facilities and pleasant staff
03 November 2024
Welcoming and efficient .
03 November 2024
Very happy, everyone is friendly and makes you feel welcome.
03 November 2024
Everything explained well in video
02 November 2024
The customer service provided was great. The communication was clear and easy to understand.
02 November 2024
Hundred percent
01 November 2024
In dispute at the minute over my scraped alloys after fitment of new tyres.still waiting of a phone call from the service manager.very disappointed.10 days later and still no correspondence.
01 November 2024
Very good, very professional.I got free checked and they washed my car every time when I had an appointment with BMW.I really appreciate that.Thank you.
31 October 2024
Helpful, good service
31 October 2024
Despite booking issues with Williams group website, Liverpool branch got me re-booked and my car seen to on the day quickly.
31 October 2024
James Wilding was superb as my customer relation
30 October 2024
A comprehensive MOT report was issued, the staff were very polite and efficient.
30 October 2024
I was not informed of the work required, until i got home. Then i received an email.
30 October 2024
Job completed quickly and well
29 October 2024
See above
29 October 2024
No complementary wash and vac, which you've been doing for the 30 years I've been coming to the garage.
29 October 2024
not yet had a service on current car
29 October 2024
I didn't see the receipts document to inform me of the air bag that was replaced as stated in your recall letter.
29 October 2024
Totally satisfied
27 October 2024
As stated above. Booking in was fine and dropping off was fine and picking up was too. Actually work and information afterwards was awful. Unbelievable this will not let you move on unless you give a minimum of 2 stars, wow
26 October 2024
Booked in for a recall around 3-4 months in advance. Was worried the appointment might have got lost but it was fine. Car was back same day washed and fixed
26 October 2024
Again - excellent service
26 October 2024
As above the booking in dropping off and picking up all good the part in between was the let down
25 October 2024
Fixed everything no problems
24 October 2024
Not Williams fault but a BMW fault. Who puts a £20 consumables sos battery under the roof lining? The labour charges to change was over£300
24 October 2024
I was kept up to date with what was happening to the car
24 October 2024
As above, multiple visits required to sort what seemed to be a relatively straightforward issue. Lack of attention to detail.
23 October 2024
During the time that my car was in the service area your "front line face of BMW, Helen" could not have been more hepful constantly briefing me re the status of the service. Her constant general good nature made my visit one of ease.. Thank you .
23 October 2024
The service staff at Liverpool are so helpful
23 October 2024
Brilliant, efficient and friendly.
23 October 2024
Very helpful and friendly staff, good facilities to wait in. Service done within time stated
22 October 2024
James was fab and really helpful didn't leave a stone unturned. Thanks James ??
22 October 2024
Excellent service and communication from James in reception.
21 October 2024
Warranty items still not addressed
21 October 2024
Communication was perfect
21 October 2024
Highly professional and exceptionally informative throughout the entire process. Knowledgeable experts were available at every step, encouraging and thoroughly addressing all questions.
21 October 2024
Car was ready within the time estimate & the staff (dealt with by Rachel McMurray) were courteous & helpful.
21 October 2024
Clearly laid out what work was needed, consistent communication throughout the day, top quality service.
21 October 2024
Really satisfied, everything and everyone were really good and very knowledgeable.
20 October 2024
Price mainly. Especially when in 3 months I'll be expected to change break pads at a cost of £1300
20 October 2024
Excellent service and communication
20 October 2024
Exactly as had been planned in terms of timing, courtesy car and keeping me informed
19 October 2024
Great communication from them
19 October 2024
Good service
19 October 2024
Prompt and professional and utterly reliable.
19 October 2024
Work was carried out well and in a timely manner. I was informed at all stages and the car was not only ready on time but it had been cleaned too.
19 October 2024
As a BMW driver for over 25 years today's experience has only reinforced the reasons why I would only ever drive BMW's
18 October 2024
Poor customer service. I keep chasing to know when I'll be returned a new key which was lost at the workshop when I left my car - YK68 EXG for MOT last Tuesday.
18 October 2024
Person who dealt with my car very professional
18 October 2024
Thank you for excellent service
17 October 2024
Helen Hewitt was fantastic and couldn't have done anymore!
17 October 2024
Very satisfied my car was repair without any problems
16 October 2024
Car was very clean when given back
16 October 2024
We were completely satisfied with the service couldn't fault them
15 October 2024
They did what they said they were going to
15 October 2024
No complaints. Staff excellent and helpful
15 October 2024
Exceeded expectation!
15 October 2024
alreadystated
14 October 2024
Work completed efficiently in the time mentioned, whilst waiting offered drinks and snacks. Car was washed and hoovered as part of the works
14 October 2024
Good service, prompt and kept updated. Vehicle was given a clean and hoover too
14 October 2024
I couldn't access the report and had to ring afterwards due to a recommendation of an urgent on my car, which when given my keys back wasn't mentioned. Turns out it was tyre related.
14 October 2024
Nice demonstrator/loan car. No fuss.
14 October 2024
Very satisfied
14 October 2024
Amazing service.
13 October 2024
The staff know wot there talking about. Very informal.
12 October 2024
Very satisfied with the service
12 October 2024
Fast efficient service and I was kept updated throughout the whole process.
12 October 2024
Got car back same day and extra work carried out too
12 October 2024
On my BMW app it is still showing car need service on 27-10-2024 i dont know why this message is still there do i need to book another service on 27th while i had ome
12 October 2024
Prompt and courteous staff, always well treated. They make you feel as though your custom is important to them
11 October 2024
Helen was superb dealing with my queries and provided relevant information.
11 October 2024
Super staff all round. Polite and helpful.
10 October 2024
Great service and communication
10 October 2024
The standard of quality given by BMW Williams , Liverpool, given to me as with my family over the years,has always been what is expected by being a BMW car owner. Thank you.
09 October 2024
All sorted quickly and good service
08 October 2024
Great staff friendly and very helpful- excellent waiting area with great facilities
08 October 2024
Pleasant staff, kept me informed and quality of service
07 October 2024
Once I got over the problem with the booking, things got better thanks mainly to Scott.
07 October 2024
Very easy to drop car off and to collect when done
07 October 2024
Very friendly and nice settings.
07 October 2024
Car battery was flat when I came to collect it.
07 October 2024
Because my car came back with no faults after sending me a video of the gentleman working on it
06 October 2024
Really good service, quick and efficient and excellent staff
06 October 2024
Would have been 5 stars but for the prices.
06 October 2024
Good help and communication
06 October 2024
Very professional and friendly at the same time. I can't remember the Gentleman's name at the front desk but he is very efficient and runs a good show. I dealt with Helen over my car and she is a real credit to BMW, very satisfied indeed with her.
06 October 2024
Reception was nice ,but that's not the point...
06 October 2024
Completely satisfied
05 October 2024
I was satisfied at the time (a few weeks ago) - however, it appears that the issue has not been totally rectified - so I will need to contact you to get the matter resolved.
05 October 2024
James was fantastic with me at BMW liverpool. A very knowledgable associate and a credit to the team. Couldn't be more helpful even when we had some problems to troubleshoot. Fantastic service! Will be requesting James in the future.
05 October 2024
Too expensive.
05 October 2024
Poor service
04 October 2024
Technicians are specialists,advised well,knowledge is key.
04 October 2024
It feels like BMW have not connected the rear boot lock to the cluster and want to charge £144 for a diagnostic they have caused.
04 October 2024
I liked the way Andrew concluded the processes - consistently checking out that I fully understood. And I was impressed by the final wrap-up chat with the manager (Paul)
03 October 2024
Staff very friendly and helpful. Nice waiting area
02 October 2024
6-7 years been dealing with bmw. Always go above and beyond have great coffee and cake are all very friendly. Will always drive a bmw great car great team
02 October 2024
Was looked after by James
01 October 2024
Great service.
01 October 2024
Customer care and Comms spot on from James.
01 October 2024
Good
01 October 2024
Excellent
01 October 2024
Very professional
30 September 2024
I explained I had to collect kids from school. They made sure my car was done and cleaned in time for me.
29 September 2024
Even the customer service call back with no answer
29 September 2024
When I first reported the fault and asked if I could take the vehicle there because it was unsafe to drive, the dealership wasn't very helpful. BMW assist recovered the vehicle and once it was at the dealership, it was returned to me within 4 days.
28 September 2024
Excellent service with the personal touch
28 September 2024
All work done satisfactory and on time.
28 September 2024
I was kept informed about the service and given regular updates as to the progress of the work by knowledgeable staff.
26 September 2024
No problems whatsoever
26 September 2024
Cerys white was excellent to deal with
25 September 2024
Pleased with the politeness of the staff who greets you at reception and the rep I was assigned to
25 September 2024
Great communication, effective and efficient planning for the job in hand. Helen at Williams Liverpool was my main point of contact. Helen is the optimum of what a staff member should be. She was organised, professional and charming.
23 September 2024
Fantastic service.
23 September 2024
Excellent communication throughout the experience and great customer service
23 September 2024
James the service advisor went above and beyond to look after me and my car for the entirety of my appointment
22 September 2024
Friendly, professional service from start to finish. They kept me informed at every stage of the recall process.
21 September 2024
Not messed around, job done as and when with no issues. Nice people with a professional attitude!
13 December 2024
Jake was amazing from the second I walked in the door at Williams Liverpool until the moment I drove my new car away. He kept me up to date every month until I took delivery and was a pleasure to deal with.