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5.0SERVICE
4.0Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
491 ratings and 288 comments received in the last 90 days.
05 May 2025
Lovely Team
03 May 2025
Very easy process, Cheryl was great to work with on my new purchase.
03 May 2025
Apart from the 25 minute wait for our 11am appointment Raazi (our salesperson) was excellent,seems overworked and underpaid for job
01 May 2025
Hand over was brilliant. Made it a pleasure to buy from this dealer
25 April 2025
Raazi was the very best starting with the excellent advice on the model and type I should consider. He explained everything to me during the purchase process. When I collected the car he ensured it was painless. The reveal was special too.
15 April 2025
Service was fab.
15 April 2025
Staff and sales people are so helpful .
08 April 2025
Happy with almost everything but the fact I wasn't given the choice of adding electric seats and I should have been
07 April 2025
Lee took his time to handover the vehicle and explain all the controls etc
03 April 2025
Excellent service . Kept informed
01 April 2025
Great staff and lovely experienced, felt valued as a customer
01 April 2025
The showroom is very impressive and the delivery bay is a nice touch
01 April 2025
As I said earlier a great experience. The car ' reveal' for pick up was brilliant! Raising talked us through everything and set the car up to our individual spec.
01 April 2025
It went very smoothly on the day a big thank you to Jake Somers who was excellent
29 March 2025
Very satisfied Very good customer service,
28 March 2025
Fantastic team! Just a great experience
26 March 2025
Jake was amazing and went above and beyond to help us with the purchase of the car
25 March 2025
Lee kept me informed and my car arrived earlier than expected.
25 March 2025
Lee was very helpful.
25 March 2025
Thorough and informative.
25 March 2025
Was looked after really well and some nice extras (Umbrella and Teddy Bear) that we have never had from our normal BMW dealer.
25 March 2025
Lee Phillips has looked after me for a number of years and I value his product knowledge and friendly approach
22 March 2025
The process of buying the car went very smoothly from start to finish. I was continually briefed about the car's progress and it arrived on time. Lee conducted the handover to me in a pleasant and professional manner.
21 March 2025
Purchase was easy when we sat down with Cheryl she explained everything we wanted to know and gave us all the pros of each car to make it easier to know which car was the best fit. Updated us regularly and everyone was very friendly and helpful.
18 March 2025
Absolutely satisfied, can't praise them enough, made my experience very enjoyable and I'm am happy customer.
14 March 2025
Great service
12 March 2025
Excellent service
09 March 2025
Everything expertly executed and on time. Razy worked in our interest, patiently answering our questions. The handover was flawless.
09 March 2025
All of the staff are friendly and very helpful. They make the experience as enjoyable as possible.
06 March 2025
Kept up to date regardig my new car, arrived on time.
24 February 2025
No problems at all
24 February 2025
Cheryl Toolson is superb at her role in bmw
23 February 2025
Allan the disability guy was first class
23 February 2025
The service we received from Raazi was exceptional from the very first time we arrived in the showroom, until the moment we drove off in our new car.
20 February 2025
Very satisfied. This is my 3rd purchase from Williams Liverpool over the course of some 3 years - I think that says something.
11 May 2025
As above
11 May 2025
Very easy to book the car in, MOT, oil change and cabin filter Took a bit longer than expected, but shows the work was done throughly. Car returned without issue.
09 May 2025
I took the car elsewhere for a second opinion and they priced the job cheaper as they said a part that was decided was damaged in the initial inspection at Williams Liverpool was actually perfectly adequate.
07 May 2025
I dealt with a staff member Helen Hewitt who was professional, helpful & courteous. The cost of the service I was quoted was recorded on the screen when she booked me in & she recorded that the car was not to be washed.
07 May 2025
Attended to quickly, arranged car collection easily, given good advice
07 May 2025
I'd like to thank in particular James who did everything to make this easier
06 May 2025
AC has not been working since I got my car serviced. When I called to report, I am being told that I will get a call back. No update since the last 1 week.
06 May 2025
Helan was amazing as always
05 May 2025
Very satisfied. Georgia was extremely helpful, pleasant and knowledgeable.
05 May 2025
All the work was carried out in a professional manner.
03 May 2025
Car was inspected and MOTd in the timescale. I was sent a really helpful video showing results. 5 star service.
28 April 2025
Drinks coffee on arrival ..great hospitality
28 April 2025
The communication from Cery was perfect and the way I was looked after was 10 out of 10
26 April 2025
Yes happy with the service
25 April 2025
As per previous comment.
24 April 2025
Good communications and service excellent staff
24 April 2025
From booking my car in to the pick up after the completion of work was hassle free and straight forward.
23 April 2025
The process of arranging my car's last service was straightforward and without any difficulty. The lengthy wait for a service appointment, should I have wished to access a courtesy car, was the only negative aspect of my experience.
22 April 2025
Same as above the service from the reception is faultless, but I don't know exactly was is being done
21 April 2025
Complete satisfaction
20 April 2025
Only essential work carried out
20 April 2025
Easy to book. Pleasant and efficient staff.Work completed correctly and on time.
20 April 2025
The staff are pleasant and hospitable but the actual service is below average.
20 April 2025
I then get an automated phone call days later. Despite my answers rating 1/10, nothing. Then an email saying how amazing the PERSONAL service is, however If I wasn't happy I was to email them before BMW asked for my opinion. Customer service, NONE.
20 April 2025
Everything completely quickly and satisfactorily.
19 April 2025
Excellent as always from Williams
19 April 2025
Agreed certain prices for the service before booking, went there confirmed the price, went to work, returned to pick up the car, found that I needed to pay 3 times the original price because my service plan had changed months ago (no one knew about i
18 April 2025
BMW customer service is next level, all the staff are really friendly and go above and beyond to ensure your experience it top quality.
17 April 2025
Car was dropped off for a service with specific instructions for the car not to be washed and for my headlights to be looked at, as they appeared to be overly dipped. Neither of which was adhered to. I was contacted by a customer relations superviso
16 April 2025
Always a great service from when I bought my car off James in showroom to when I get service
16 April 2025
Like i said wasn't anything special Just the same service as any car garage ?????
15 April 2025
everthing was explained to me what the problem was with my car and it was resolved promtly
15 April 2025
I was looked after from entering the doors to having my car completed with full MOT and wonderful clean & vac!
14 April 2025
Was satisifed, certainly improved vs yrs prior. I wasn't however satisifed with my health check vid saying my front brake pads were 20% worn, when I literally changed them myself last week and the car hasn't even done 100 miles since, bit misleading
14 April 2025
Excellent service
13 April 2025
Thanks for your service
12 April 2025
Asked them to replace a bulb while car was on ramps as it was a dipped headlight which is behind the wheel arch and they told me they haven't got the time
12 April 2025
It was an easy and efficient experience.
12 April 2025
Over all good experience
12 April 2025
I have always been treated with the utmost kindness & respect by everyone at Williams Liverpool & their professionalism is second to none, all of which means a great deal to me.
11 April 2025
Service was undertaken on time and I was kept informed of progress throughout by Helen.
11 April 2025
Excellent
10 April 2025
Not the same color airbag
10 April 2025
Friendly staff.Job completed on schedule.
10 April 2025
Very friendly staff nice waiting area
10 April 2025
i trust williams completely
10 April 2025
Everything well explained and car returned in good clean condition
09 April 2025
Helen was great, professional and engaging gave me all the info I needed and was happy to answer any questions.
09 April 2025
Great staff but having to wait until after 5.20pm for the car to be finished is not ideal.
09 April 2025
Happy with the work completed
09 April 2025
James who dealt with my service was excellent, friendly and professional.
08 April 2025
Good service
08 April 2025
Helen was in touch with me from booking my service and finished up walking back to my car with me. Felt like I'd known her for years
08 April 2025
Car with the team for 7 hours for MOT/Service which seems excessive especially when not contacted regarding urgent issues to correct whilst in with yourselves. Window wiper not fixed as requested and told it was. Screen seal not reviewed.
07 April 2025
Marked down from 5 stars as previously my car has been ready within 3-4 hours after dropping it off. This time it was 6+ hours.
06 April 2025
I have given a 5 because the service provided was brilliant especially from the Carly who looked after me
06 April 2025
Every staff member was courteous and made me feel welcome.
05 April 2025
The service team, was so helpful to find me an appointment for my car, was due for MOT & service at the same time.
05 April 2025
Spot on
04 April 2025
Excellent service.
04 April 2025
Communication and updates excellent
04 April 2025
Issue sorted properly and fully explained to me.
04 April 2025
Car was sorted as was a recall job. Took over 24 months to arrange with yourselves which is poor Despite having my booking cancelled by you and my request for loan car ignored is why poor score given. BMW used to go above and beyond !
04 April 2025
Couldn't hear mechanics voice over noise of engine on video. No valet as promised. £100 voucher only spendable with BMW which is limited use
03 April 2025
Fault wasn't fixed Prop shaft donut was split but apparently not split enough ( which is ridiculous, if it's split , it's split and needs replacing???)
03 April 2025
I have the windscreen washer fixed but it does not work again after 1 week !!!
03 April 2025
Helen at the centre was very helpful and kept me updated on the progress of the service on my car
03 April 2025
I filled out a pre check in questionnaire and one pf the options was a valuation of my car. When collecting car i asked for this and was this can only be done by our sales team in another building. Why offer it if not available whilst work was done.
03 April 2025
Everything was great-only not given 5 stars due to value for money.
01 April 2025
Cerys was attentive and professional, great customer ssrvice??
31 March 2025
Courtesy car not booked. Waited hours before being told the appointed technician was not even on site and then told parts needed and to get taxi home. Called to speak with service manager; still waiting 3 weeks later
31 March 2025
Again, excellent customer service from the service advisor.
31 March 2025
Efficient service and the offer of breakfast was a nice touch
30 March 2025
I am satisfied with the quality and speed of service.
30 March 2025
The repair shop had good parking and fairly easy to locate.
30 March 2025
Great service along with splendid advice for any problems with the service and with an added bonus of having the car cleaned before you get it back.
30 March 2025
Kept informed.
30 March 2025
Great efficient and friendly service
30 March 2025
Satisfied
29 March 2025
It was quicker than expected
29 March 2025
It was excellent service from start to finish and Helen was fantastic kept me informed and very professional
29 March 2025
Easy process from drop off to pick up
29 March 2025
I called to book to Liverpool in January. Your team booked me to Bolton and then had to wait another 6 weeks to get a Liverpool booking.
29 March 2025
Georgia was dealing with my appointment this time. Georgia was very friendly and polite, and kept me up to date with my car's progress. Her attitude and professionalism is a credit to your business.
29 March 2025
Job done within specified time frame.
28 March 2025
I was greeted by a friendly gentleman, who kindly helped me with the self check-in machine, and from before I arrived through to escorting me to my car following its service, Georgia was friendly and efficient. Thank you BMW.
28 March 2025
Everything was perfect and Helen was so friendly and helpful.
28 March 2025
Centre was great & easy to deal with. Was greeted by a friendly genteman upon arriving, was a nice personal touch. Helen looked after us & was really friendly & kept us informed with updates throughout the service & MOT, was grateful for her help
26 March 2025
Cerys White- Made checking my car in seamless. Very welcoming.
26 March 2025
Good service
26 March 2025
Quick turnaround
26 March 2025
Appointment time adhered to. Prompt and efficient.
26 March 2025
Staff who dealt with my recall were very friendly.
26 March 2025
Helen was top class and gave outstanding support
26 March 2025
Very happy with this experience
26 March 2025
Was informed of what will happen Job completed within estimated time
25 March 2025
Not too happy as the problem was not fully resolved. There was a charging flap issue - this was replaced but the flap was not attached properly. However team contacted me 2 days later for it to be corrected, requiring another visit
25 March 2025
Customer service was friendly, professional, knowledgeable. Tyres were price matched too which I wasn't expecting so was happy about that. Front of house staff helpful and friendly.
25 March 2025
Carly was really helpful and courteous. The gentleman who greeted me (I am sorry I didn't catch his name) was really polite and helpful. All round really positive and friendly interactions with your team.
25 March 2025
Good service. Thorough video of advisories. Good customer service from all.
25 March 2025
I sent email to service manager who assured me they would sort reimbursement.
24 March 2025
Staff very professional and courteous, kept me informed of car status.
24 March 2025
Service was fast and easy. Staff were knowledgeable and friendly. 10/10
24 March 2025
Very satisfied
24 March 2025
I had 4x new tyres fitted by Halfords the day before. Bmw service stated they pressure checked the tyres. I reset the pressures on the vehicle and the back tyres were 2.3 and 2.7 and the front 2.5. When I got home I had to readjust the tyres myself.
24 March 2025
Was told 156 pound just to look at fault they caused appalling im heavily pregnant and we do not have that amount of money now my husband has to drive a car around without airbag potentially not working risking his life
24 March 2025
Streamline
24 March 2025
Charged £100 to diagnose a dead battery, even though the problem was displayed on the screen
24 March 2025
Good communication. Friendly/professional staff
24 March 2025
Service book not stamped despite repeated reminders, car not washed (it never is). But worst of all, a large oil patch being left on my drive when I returned from the service, BMW Williams Liverpool have been informed, haven't yet responded.
24 March 2025
Work completed to a very high standard and on time
24 March 2025
Excellent
24 March 2025
Excellent communication and Helen was fantastic
23 March 2025
The customer service, from the initial booking, to collecting my car on completion.
22 March 2025
Very good company
22 March 2025
Quick and efficient service to the car and done in the time specified. Brilliant
22 March 2025
Danielle on booking and Georgia on service were both very helpful and made booking and workshop visit stress free. I wasn't too happy with having to wait 4 weeks between problem diagnosis and then getting the car booked in to resolve it
22 March 2025
Steering wheel not straight after the work
22 March 2025
Pleasant and efficient
20 March 2025
We have always used BMW liverpool
20 March 2025
Very friendly, washing and hoovering the car was a nice touch
20 March 2025
Truly excellent service.
19 March 2025
Everything went to plan.
19 March 2025
Completely satisfied was kept totally up to date every step of the way as to what was happening with my car
19 March 2025
James kept trying to contact me (I was at work and didn't check messages / calls / personal emails) and managed to get my car ready for collection the next day despite my late call.
18 March 2025
The job was not done to my satisfaction and requests were ignored. However the inspection was thorough and very useful, though I then went elsewhere to have the work recommended completed, due to my annoyance.
18 March 2025
Just like to say Helen made the process so much easier she is a credit to your staff Regards Steve
18 March 2025
It was a recall issue but the service front of house was excellent as usual.
18 March 2025
Staff very welcoming and helpful.
17 March 2025
Helen was very helpful, patient and explained the repair clearly.
17 March 2025
Very satisfied with the service provided by all staff. Nice coffee too.
17 March 2025
Good checks and information about vehicle. Don't know if airbag was changed or not - reason for recall.
17 March 2025
Professional and courteous staff. Facilities clean and welcoming.
16 March 2025
I believe the work for which car was recalled was completed satisfactorily. However, I was told the car will be washed but that wasn't the case. Just a minor blemish
16 March 2025
Refer to previous answer
16 March 2025
Very efficient and helpful
15 March 2025
No complaints with service or customer service I got
15 March 2025
Overall good, but the coffee machine was broken
14 March 2025
Williams and Helen gave great service and have kept me well updated. They also did the repair work itself for what looks like a reasonable fee. The largest cost was the part which is out of their hands.
14 March 2025
As before...
13 March 2025
Fast reliable and reasonable
13 March 2025
Everything when smoothly .
13 March 2025
Great service
12 March 2025
Again, friendly and helpful service. Job was completed quickly
12 March 2025
Was a no pressure meet.
12 March 2025
Car went in as a recovery, it took nearly 3 weeks to get it back. I explained that I have 5 month old daughter and myself and wife rely on our car. Nothing could be done apparently as no courtesy cars were available. This cause massive inconvenience
12 March 2025
Friendly efficient staff who know what they are doing. Try their utmost to offer options to suit. In particular Carly Smith has been outstanding
12 March 2025
All staff polite and helpful
12 March 2025
Carly was lovely very helpful and nothing was to much trouble
12 March 2025
I was completely satisfied with the service I received form Cerys & the service team who carried out the MOT & serviced my car.
12 March 2025
Great customer service. For the couple of hours I waited for my car I was updated on its progress throughout.
11 March 2025
Cerys kept me updated throughout the process
11 March 2025
Timely and helpful team
11 March 2025
Very pleased with the service, car was finished on time.
11 March 2025
I actually enjoy taking my car into Williams. Very friendly welcoming attentive staff. I enjoy a coffee and read a paper if I have to wait it's a pleasure to go there.
10 March 2025
When I have to sit and wait Helen keeps me up to date with what is being done and how things are going.
10 March 2025
The reason I didn't give 5 stars, was due to parking issues (Bays full) when it came to booking vehicle in! T
09 March 2025
Great service and very helpful. Was very understanding to my situation and went the extra mile to taylor to my needs.
09 March 2025
top service
09 March 2025
Dealt with very efficiently
09 March 2025
200 percent satisfaction as always I wouldn't go anywhere else
09 March 2025
Staff that seen me this time round were lovely and helpful
09 March 2025
Was very happy with the service
08 March 2025
Had an mot car hoovered for £39 yet i spend hundreds in service and parts and it dosnt get done
08 March 2025
Did what was required too a high standard
08 March 2025
I couldn't ask for a better service from any person I dealt with and the engineering service was excellent
08 March 2025
The service was fine. Georgia the service agent was polite. The car was valeted. But the organisation of the service and information given to me when booking was lousy. Good that Georgia at least told me i that the booked schedule was not practical.
08 March 2025
Replacement of airbag done very satisfactorily
08 March 2025
No probs whatsoever.
08 March 2025
Rachel was my poc and she was efficient and professional. Very easy to deal with. Rachel gave me constant updates and handled all the warranty, payment and 3rd party dealer issues.
07 March 2025
All went perfect with no issues.
06 March 2025
My car was in for recall work and I agreed for additional work to be undertaken during the visit The administration was handled seamlessly and professionally by Helen Hewitt.
06 March 2025
Excellent, James who was looking after me went above and beyond to help, I bought the car from synther BMW in London and found the car had a few problems I wasn't aware of when I purchased the vehicle.. James was very helpful and kept me updated 5?
06 March 2025
I set my vehicle to charge between midnight and 7am as I am on an EV Tarrif. Despite setting the vehicle to charge at these times, when I plug the charger in, at 5pm, it charges immediately. When bringing vehicle in on 2 occassions, no fault is found
06 March 2025
Everything was very easy EXCEPT I AM BEING BOMBARDED WITH TEXTS AND PHONE CALLS ABOUT MY VISIT!!!!
06 March 2025
Very well looked after by staff
06 March 2025
Was advised car would be ready for 17:00, but had to wait until 17:40, meant I was late for 18:00 meeting. In the morning, there was no spaces available for parking. Ended up abandoning it outside the door. Felt uncomfortable to just park it there.
06 March 2025
Very satisfied
05 March 2025
From booking, drop off, update, engineers report and collect car, everything and everyone was perfect. I have used Williams for many years and this time there was a marked improvement. Keep it up. Staff brilliant, especially the mechanics valet team
05 March 2025
Excellent, Rachel, has been fantastic in dealing with the issues surrounding my vehicle: warranty etc. Rachel is lovely to talk to. Grasps the situation very quickly and gives you honest expert advice. Lindsey also assisted me. Thxs to both.
05 March 2025
Met by a very pleasant young lady who informed me by text where my car was up to then a phone message when the job was done
05 March 2025
Always get consistently good service
05 March 2025
No replacement has been make for the airbag. Only visual check is done. Ordinary service that can be given by an off road mechanic.
04 March 2025
As above
04 March 2025
See response at question 1.
04 March 2025
The reason I have given 4 stars instead of 5 my dash cam had been disabled and not reconnected? Not sure why, changing break fluid only? Drivers seat had to be re-adjusted in many different ways.
04 March 2025
As above and reminders, messaging and assigning owners all helped to a satisfactory conclusion
04 March 2025
Everything working well.
03 March 2025
Excellent service very professional
03 March 2025
Because after the video of my car I new it was getting looked after.
03 March 2025
Extremely friendly staff and exceptional service the moment I got to the gate.
03 March 2025
Excellent service from start to finish from all the service department.
03 March 2025
James was great, really friendly and made me feel at ease
02 March 2025
Amazing service Helen looked after me from start to finish
02 March 2025
Really pleasant and friendly people
02 March 2025
It was amazing, everyone was very polite to me
02 March 2025
Amazing customer service.
02 March 2025
As above
01 March 2025
The work was completed to a high standard and the staff were polite and knowledgeable.
01 March 2025
So professional and couldn't do enough for you
01 March 2025
See previous commebt
01 March 2025
Based on the visit I was completely satisfied.
28 February 2025
All when well
28 February 2025
see above
27 February 2025
Helpful staff and smooth service
27 February 2025
Never any issues. Always looked after as my car.
27 February 2025
The staff at the centre were super helpful and courteous. Was offered a coffee while I waited, it's not a cheap service, on the other hand you do have the upmost confidence in the work carried out by your engineers/mechanics.
27 February 2025
As previously stated charged for a vehicle health check - video supplied states that it is complementary - it recommends replacement of rear tyre despite them having almost 4mm tread on each. Price quoted for replacement is 25 % above normal rprice
26 February 2025
After I checked the internal of my vehicle, the debris caused by redrilling the rivets etc on the seat panel was not hoovered up. It remained on the carpet
26 February 2025
Staff were very good, the person who looked after me was excellent
26 February 2025
Was ready to collect by 4pm
26 February 2025
Service was great, repairs done to a high standard however boot lid wasn't check and automated boot opening doesn't work properly after getting car back.
26 February 2025
Good communications and support
25 February 2025
Would have liked a courtesy car
25 February 2025
We were very disappointed to wait for nearly 3 hours after being told it would be around 1 hour.
25 February 2025
Charged for a
25 February 2025
Excellent staff Always very helpful
25 February 2025
Treated like a vip
25 February 2025
Up to now dissatisfied as I've rang twice about this issue no one has rang back.
24 February 2025
Friendly service and reliable work
24 February 2025
Great service as always
24 February 2025
all went smoothly
24 February 2025
you changed my online booking date and told me that was only provisional and needed confirmation by phone you team in the service centre were very good
24 February 2025
Friendly all staff went out of there way
24 February 2025
Kept informed all along thexway
24 February 2025
Great job
24 February 2025
Very satisfied. All staff were amazing.
24 February 2025
Quick turnaround and on time.
23 February 2025
Organised and thorough
22 February 2025
Comfortable reception and acceptable cuisine.
22 February 2025
see above
22 February 2025
The waiting area is comfortable with refreshments to hand...
22 February 2025
Excellent service and information very professional staff.
22 February 2025
Very helpful and efficient
22 February 2025
Very satisfied explained to james the assistant that i need to get my car back early as i had to travel down south and he made it possible for me and kept me up to date on the situation with my car very helpful
22 February 2025
Easy to book in , car returned after it's scheduled service looking clean , polished and bright
21 February 2025
The customer service officer James whom I interacted with was very helpful, professional and friendly. I think he really understands his job
19 February 2025
Excellent service from start to finish
19 February 2025
Cerys was lovely throughout and made it a smooth experience
19 February 2025
Really happy. Only issue was waiting around for a valet that never happened. Also had TPMS sensor fixed but air pressure in tyres was not sorted. Meant just after leaving you I had to stop at a garage to put air in. Seems a bit annoying
19 February 2025
Rubbish service. Not accepting responsibility for anything
18 February 2025
Very satisified. Quick efficient
18 February 2025
No hassle, clear communications
18 February 2025
This was my first service booking and it didn't go as well as I thought. Staff at the centre were lovely and friendly but that was it.
18 February 2025
As above
18 February 2025
I guess it was a bit unnerving to walk into a service centre with excellent customer service and thinking of how much you might pay. It might be helpful to let people know that they're not obligated to pay for anything if not needed
18 February 2025
Great customer service from the minute you arrive
17 February 2025
Every service assistant I spoke to was attentive and professional
17 February 2025
My service experience was absolutely brilliant all the members of staff a came across were lovely and professional.
17 February 2025
Completely satisfied even though my vehicle is a 2008 E91 and parts are not always available the team have gone above and beyond
17 February 2025
No
17 February 2025
After servicing the car, we was also made aware of all/any issues, that the car had. Which gave us an insight to any problems the car is suffering. Also staff went above and beyond, by cleaning the car.
06 May 2025
Excellent service from Ahamed Raazi at the service Centre in Liverpool. He was attentive and spent a lot of time with me showing me the details of the new car. We had an issue after picking up the car, but this was sorted quickly by Raazi.